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Delivery~

1. Your order is packed and posted first class within one working day - a fast service indeed!
2. Your credit card details are processed at the time your order is packed - not when you place your order - so if you specify a particular delivery date you are not charged until your order is prepared.
3. We do not accept liability for loss or damage to overseas orders.
4. We send inland (UK) deliveries by first-class post, which is usually next-day delivery but not guaranteed. There is an option on the order form for Special Delivery, which is guaranteed delivery next working day (does not include Saturdays). Overseas orders will of course take a little longer (Europe, about three working days, other destinations, about five). Heavier parcels (over 2.5 kg) are sent via ParcelForce 48-hour service.
5. If there is any damage to the parcel contents, we will replace or refund the damaged items - but you must send them back to us first.
6. Occasionally, a particular chocolate or fudge may be unavailable. To avoid delay, we will make an appropriate substitution, unless you ask us not to do this. If there is a delay, you will be informed immediately.
7. Please don't hesitate to contact us if you would like any further information about our service.
8. We operate a high security ordering system. information is encrypted (coded) and is therefore safe from any fraud. We will not pass your details to any other party, except our bank. Your e-mail address will not be revealed to any other party. Our terms do not affect your statutory rights. We offer a reliable, fast, secure service for top-quality confectionery. In the event of a complaint, we will endeavour to reply within two working days and will keep you advised on the progress of any dispute.

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